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Frequently Asked Questions

We have posted a few of the most frequently asked questions from our customers and our answers.  Please feel free to contact us to answer any additional questions that you may have. 

The IDPC Team

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Q - After I place my order, when can I expect it to ship?
A - Most products ship the same day; however in some cases a lead time should be expected. Be sure to ask your sales representative for information specific to your order.

Back Orders/Pricing

Q - How are backorders handled?
- If a particular product is not currently in stock and you place an order for it, the order is placed "on back order." You will be contacted with the expected delivery or ship date.

Q - I purchased a refurbished item a few months ago, and again last week.  The cost was slightly different.  Why is that?
A- Secondary market product availability and costs change daily.  Due to this; IDPC's refurbished product availability and prices are subject to change without notice.

Technical Support

Q - What hours is technical support available?
A -
Our Tech Support Department is available  Monday - Friday, 9:30 am - 4:30 pm EST.  Call +1 (888)-4WAN-LAN or contact us by e-mail.

Logos / Trademark concerns
Logos displayed on this site are trademarks of the respective companies.  The links and logos used here are for informational purposes only.  The IDPC website and IDPC logos are Copyright Data Connect Enterprise (DCE). Information Data Products is a division of DCE.

Payment Methods

Q - What methods of payment are accepted?
A - IDPC accepts the following Credit Cards: Visa, MasterCard, and American Express. We also accept Certified Bank Checks, Money Orders and Wire Transfers.  NET Terms are available, contact your IDPC sales representative for details.